Refunds & Returns Policy
Order Cancellation All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing the order.
Refunds Your satisfaction is important to us. Due to the nature of our business and to maintain affordable pricing with free shipping, refunds are only offered in the following situations:
- Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 3 days of delivery. Provide clear photos showing the issue to support@karboujpearls.com.
- Incorrect Items: If you receive an item that is different from what you ordered, contact us within 3 days of delivery with your order details and a photo of the item received.
Refund Conditions:
- Items must be unused, in their original packaging, and returned to us after receiving our authorization.
- Refunds will not be issued for reasons within your control (e.g., incorrect shipping address provided by the customer).
Returns As part of our commitment to maintaining affordable prices, we generally do not accept returns unless the product is defective, damaged, or incorrect.
If you believe your case qualifies for a return, please contact us at support@karboujpearls.com to explain the situation. Returns will be accepted under the following conditions:
- The item must be unused and in its original condition.
- The return shipping cost will be borne by the customer.
Exceptions We do not process refunds or returns under the following circumstances:
- Orders that fail to arrive due to factors outside our control (e.g., delays caused by natural disasters, shipping carrier issues).
- Orders that fail to arrive due to incorrect or incomplete addresses provided by the customer.
Custom Orders Personalized or custom-made products (e.g., items with names or engravings) are not eligible for returns or refunds unless defective or damaged.
How to Request a Refund or Return
- Contact us at support@karboujpearls.com within the specified timeframe (3 days for damages/incorrect items).
- Provide your order details and any necessary photos to support your claim.
- Wait for our team to review your request and provide return authorization if applicable.
- If approved, follow the return instructions provided.
Note: Please do not send any items back without prior authorization.
Thank you for understanding and supporting our mission to provide high-quality, affordable jewelry with free shipping!
